Policies

Privacy Policy

Last Updated: 11-09-2024

At Andes Journey, we are committed to protecting the privacy of our users and ensuring that their personal data is handled securely and responsibly. This Privacy Policy describes how we collect, use, share, and protect your information when you use our platform.

1. About Andes Journey

Andes Journey is a platform dedicated to facilitating adventure tourism experiences in Chile. We act as intermediaries between customers and providers, allowing users to book activities easily and securely.

2. Information We Collect

We collect and process the following types of personal data:

Contact information: name, email address, and phone number.
Payment data: credit/debit card details (processed securely through payment gateways such as PayPal).
Usage information: data about how you use our platform, such as activities searched and bookings made.
Technical data: IP address, device type, browser used, and approximate location.

3. How We Use Your Information

We use your personal data to:

Manage your adventure tourism bookings.
Communicate with you about your bookings and respond to your inquiries.
Improve our services and personalize your experience on the platform.
Comply with legal obligations and protect the rights of Andes Journey.

4. Legal Basis for Data Processing

We rely on the following legal grounds to process your data:

Consent: By registering and using our platform, you consent to the processing of your personal data.
Performance of a contract: To process your bookings and contracts with our providers.
Legal obligations: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

Service providers (tour operators) to manage your bookings.
Payment gateways (e.g., PayPal) to securely process transactions.
Legal authorities, when required by law.

6. International Data Transfers

Your data may be transferred to and stored on servers outside of Chile. We ensure that such transfers comply with applicable data protection laws.

7. User Rights (ARCO)

As a user, you have the right to:

Access your stored personal data.
Rectify inaccurate or outdated information.
Request deletion of your data, except when we are legally required to retain it.
Object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us at: [[email protected]].

8. Information Security

We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, we cannot guarantee the absolute security of information transmitted over the internet.

9. Use of Cookies

We use cookies to enhance platform functionality, analyze traffic, and personalize your experience. You may disable cookies in your browser settings, but this may affect your user experience.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws.

11. Links to Third-Party Sites

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and, when appropriate, we will notify you by email. We encourage you to review this page regularly to stay informed about how we protect your information.

13. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Terms and Conditions of Use

Last Updated: 11-09-2024

Welcome to Andes Journey, a platform for connecting users with adventure tourism experiences. These Terms and Conditions govern the use of our website and services. By accessing or using our marketplace, you fully accept these terms. If you do not agree with any of the terms stated, we recommend that you do not use our platform.

Definitions

Marketplace: Refers to the Andes Journey platform.
User: Any person who browses, registers, or uses the website.
Provider: A company or individual offering tourism services and experiences through our platform.
Customer: A person who purchases services or experiences from providers through the marketplace.

Nature of the Service

Andes Journey acts solely as an intermediary between providers of adventure tourism services and customers. We are not responsible for the quality, safety, timeliness, legality, truthfulness, or accuracy of the services offered by the providers.

We assume no responsibility for the operation, delivery, or fulfillment of the services contracted through our platform. Any claims related to the services must be resolved directly between the customer and the corresponding provider.

User Registration and Account

To use certain services on the marketplace, users must create an account. Users are required to provide accurate, current, and complete information during the registration process. It is the user’s responsibility to maintain the confidentiality of their account and password.

User Responsibility

By using the platform, the user declares that they are of legal age and have the legal capacity to acquire the services offered. The user assumes all risks associated with the activities contracted through Andes Journey, including but not limited to, the inherent risks of adventure tourism activities.

Provider Responsibility

Each provider is responsible for complying with all laws and regulations applicable to their activities and ensuring that the services provided are safe and of high quality. Andes Journey does not verify the suitability, legitimacy, or quality of the services provided by providers.

Disclaimer of Liability

Andes Journey shall not be liable for:

Any damage, injury, loss, or inconvenience arising from the use of services offered by providers.
Contract breaches, delays, cancellations, accidents, or any other issues occurring during service delivery.
Indirect, incidental, special, or consequential damages resulting from the use of our platform or services.

The user agrees to participate in adventure tourism activities at their own risk and responsibility.

Payments and Refunds

The marketplace facilitates payments between customers and providers through secure payment methods. Andes Journey is not responsible for disputes related to payments, cancellations, or refunds. These must be resolved directly between the customer and the provider.

Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will become effective once published on our platform. It is the user’s responsibility to periodically review the updated terms.

Intellectual Property

All content available on Andes Journey (texts, graphics, logos, images, etc.) is the property of Andes Journey or its respective owners and is protected by intellectual property laws. Reproduction or distribution without prior authorization is prohibited.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Chile. Any dispute arising in relation to these terms shall be submitted to the exclusive jurisdiction of the courts of [Puerto Varas, Chile].

Contact

If you have any questions or concerns regarding these Terms and Conditions, you can contact us at:

Andes Journey
Email: [[email protected]]

Refund Policy

Last Updated: 11-09-2024

At Andes Journey, we strive to ensure you have an excellent experience when booking adventure tourism activities. We understand that unexpected situations may arise, so we offer a clear and fair refund policy for both our customers and providers.

Refund Eligibility

Eligibility for a refund depends on several factors, such as the nature of the booked service, the provider’s individual policy, and the cancellation timeframes. Andes Journey acts solely as an intermediary between customers and providers; therefore, refund requests are subject to each provider’s specific policies.

General Refund Policy

Cancellations by the Customer

More than 7 days before the activity: If you cancel your booking at least 7 days before the scheduled date, you will receive a full refund, minus any applicable administrative fees.
Between 3 and 7 days before the activity: If you cancel between 3 and 7 days before the scheduled date, you will receive a 50% refund of the total amount paid.
Less than 3 days before the activity: Cancellations made within 72 hours prior to the activity are not eligible for a refund, unless exceptions are approved by the provider.
No-show: If you do not show up at the agreed place and time without prior notice, no refund will be issued.

Cancellations by the Provider
If a provider cancels the activity due to weather conditions, operational issues, or any other reason, you will be offered:

A rescheduling of the activity on an alternative date.
A full refund if you choose not to reschedule.

How to Request a Refund

All refund requests must be submitted through Andes Journey using the contact form on our website or by emailing: [[email protected]].
Please include your booking number and a brief explanation for the cancellation.
Requests will be processed within 5 to 10 business days after we receive your request.

Refund Methods

Payments via PayPal: Refunds will be issued to your PayPal account. Please note that PayPal may apply refund fees in accordance with their policies.
Credit/Debit Card Payments: Refunds to cards may take 10–15 business days to appear on your statement, depending on your financial institution.
Other Payment Methods: If you used other payment methods, refund times may vary depending on the payment service provider.

Exceptions and Special Conditions

Non-Refundable Activities: Some special services, promotions, or activities may be non-refundable. In such cases, this condition will be clearly stated in the activity description.
Promo Codes and Credits: Bookings made using promo codes or credits are not eligible for a cash refund but may be refunded as credit for future bookings on the platform.

Overbooking and Booking Errors

In case of overbooking or errors in activity availability by the provider:

We will notify you as soon as possible.
You may choose a full refund or to reschedule the activity to a convenient date.

Limitation of Liability

Andes Journey is not responsible for losses, damages, or inconveniences resulting from a provider’s failure to comply with their cancellation and refund policies. Any further disputes must be resolved directly between the customer and the provider.

Contact

If you have any additional questions about our refund policy, please do not hesitate to contact our customer service team:

Email: [[email protected]]

Definitions and About Us

Andes Journey is an online platform that connects customers with adventure tourism service providers. Our goal is to facilitate access to unique and exciting nature-based experiences by providing a digital space where users can discover, compare, and book adventure activities across various destinations.

We are a digital intermediary providing the technology for providers to offer their experiences and for customers to make bookings in a secure and reliable way. Andes Journey does not organize or execute any activities directly; our role is solely to connect users with independent third-party providers.

How Our Service Works

Our service is designed to be intuitive and user-friendly:

Explore and Discover: Users can browse our platform to explore a wide range of adventure tourism experiences, such as trekking, rafting, ziplining, scuba diving, and more.
Book Activities: Once you find an activity you’re interested in, you can book it directly through our platform. We provide complete details about each experience, including prices, available dates, and descriptions provided by the provider.
Secure Payment & Confirmation: When you make a booking, payment is processed via our secure payment gateway. Once the payment is confirmed, you will receive an email with your booking details and the provider’s contact information.
Enjoy Your Experience: On the day of the activity, simply follow the instructions provided by the provider. Andes Journey is not responsible for the execution of the activity or the experience itself.

Who We Work With

At Andes Journey, we collaborate with local adventure tourism providers who are experienced in organizing safe and exciting activities. Each provider must meet our minimum standards of quality and safety before being listed on our platform. However, we do not take responsibility for the operation or performance of these providers, as they act independently.

Our partners may include:

Local Tour Operators: Small businesses specializing in outdoor adventures.
Certified Guides: Professionals with expertise in specific activities such as mountaineering or scuba diving.
Adventure Travel Companies: Larger organizers offering multiple experiences across different destinations.

How We Make Money

Our business model is based on booking commissions. When a customer books an activity through our platform, Andes Journey receives a small commission from the total booking price. This model allows us to offer our platform free of charge to both users seeking activities and providers listing their services.

We do not charge subscription fees or hidden costs. The price you see at checkout is the final price—no additional service fees.

Overbooking

While Andes Journey takes steps to prevent overbookings, they may occasionally occur due to simultaneous inventory updates by providers. If your booking is affected by overbooking:

Immediate Notification: You will be informed as soon as possible by the provider or by us.
Alternative Options: You will be offered the option to reschedule the activity or receive a full refund.
Refunds: If rescheduling is not possible, we will issue a full refund within 7–10 business days via your original payment method.

Andes Journey is not responsible for any damages or inconveniences arising from overbookings, as availability management is the sole responsibility of the provider.

Who We Are

Andes Journey is an adventure tourism platform founded in Puerto Varas, Chile, with the goal of connecting travelers to unique nature-based experiences. We were born from the vision of transforming the way people access adventure activities—making it easier for both customers and hotels to integrate services in one place.

As a local platform with national reach, Andes Journey aims to promote sustainable tourism in Chile by offering authentic and responsible experiences that help travelers discover the natural and cultural richness of our country.

Our Mission

Our mission is to simplify access to adventure tourism experiences through an easy-to-use platform that connects customers with trusted local operators. Whether you’re looking for an exciting day of rafting, a mountain trail hike, or a deep dive into the lakes and volcanoes of southern Chile, Andes Journey helps you find and book the perfect activity.

Solutions for Hotels and Providers

At Andes Journey, we understand the challenges hotels face when trying to offer additional experiences to their guests. That’s why we’ve developed technological solutions that allow hotels to easily include adventure activities in their offerings—eliminating the need for complex manual management.

Our system enables hotels to access a catalog of adventure experiences that they can integrate directly into their front desk or online platforms, enhancing the guest experience and generating additional revenue without added complexity.

Our Vision

We aim to become the leading adventure tourism platform in Chile, expanding our partnerships with local operators and hotels throughout the country. By offering an integrated digital solution, we seek to transform how travelers and tourism businesses access activities and services—fostering a more efficient, accessible, and connected tourism ecosystem.

Andes Journey is more than a platform—it’s a bridge between the passion for adventure and the technological solutions that make tourism easier. Join us on this journey and discover the best Chile has to offer!

Privacy Policy

1. About Andes Journey

2. Information We Collect

3. How We Use Your Information

4. Legal Basis for Data Processing

5. Sharing Your Information

6. International Data Transfers

7. User Rights (ARCO)

8. Information Security

9. Use of Cookies

10. Data Retention

11. Links to Third-Party Sites

12. Changes to This Privacy Policy

13. Contact

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