Andes Journey is a digital platform founded in Puerto Varas, Chile, that connects travelers with local adventure tourism operators. Our goal is to make booking unique experiences easy and to support hotels and service providers by automating activities that would otherwise be managed manually.

Providers publish their tours and experiences on our platform, and customers can book online quickly and securely. Andes Journey acts as a digital intermediary, managing reservations and payments, while the actual operation of the activity is the responsibility of the provider.

We work with tour operators, adventure agencies, local guides, and hotels that want to offer activities to their guests without handling manual bookings.

Payments are processed securely through our platform, using debit cards, credit cards, and other available methods. The corresponding amount is later transferred to the provider according to our payment policies.

If an overbooking occurs on the provider’s side, the customer may choose to:

• Reschedule the experience for another date.

• Select another available activity of equal value.

• Request a refund according to our policies.

Yes. We have a clear and transparent Refund Policy. Depending on the payment method (debit or credit card), refunds are processed as reversals, cancellations, or partial cancellations, in line with the applicable timelines and administrative costs.

No. The price shown on our platform is the same price the provider charges. Our commission is deducted directly from the amount paid to the operator; no extra fees are charged to the customer.

Andes Journey is a digital intermediary platform. We do not directly operate the tours or guarantee their execution. The responsibility for the delivery, quality, and safety of each activity lies with the provider offering it.

If you are an adventure tourism operator or a hotel interested in offering activities to your guests, you can easily register as a provider on our platform. Once your information is verified, you’ll be able to publish and sell your experiences.

The pickup location is detailed on each experience’s product page. We recommend reviewing this information before confirming your booking.

The pickup time is also indicated on the experience page. In some cases, it may vary depending on your location, and the tour operator will confirm the exact time with you.

If the activity does not include pickup, a meeting point will be clearly indicated on the product page. In addition, the provider or tour guide will contact you directly to confirm and coordinate the meeting place.

If you have any doubts, you can contact the provider directly using the contact details included in your booking confirmation. You may also reach out to us, and we’ll help you connect with the operator.

You can email us at [email protected] Our team will be happy to assist you.

You can email us at [[email protected]] or reach out via WhatsApp at [your-number]. Our team will be happy to assist you.